I really don't get why people feel the need to do more than say thanks for doing my job. This was sent out today after a customer asked to speak with a supervisor when I got done helping her. It came out to the Customer Service email address from Kelli Hurley as she was the only supervisor available at the time.
Christine wanted to be sure we recognized Corey Masterson for the excellent customer service he provided her. Christine could not say enough wonderful things about her interaction with Corey. She had an difficult issue that Corey was able to solve! She said he was diligent, professional, and worked all his resources to find the answers she needed! She wanted to be sure we understood how lucky we are to have Corey at Verizon Wireless. I could not agree more!
Thank you, Corey, for making this customer a Verizon Wireless promoter!
The situation was something anyone could have handled if they had just made a phone call for the customer yet two people didn't take the time. She had dealt with two reps previously and didn't get her situation taken care of as they just quickly looked at her account without getting into details. As nice as it is, its really not neccessary.
No comments:
Post a Comment